We have some big news: we built our own app.
Running this shop used to mean juggling seven different apps — plus stacks of paper work orders that could get lost or were hard to read. So we built the thing we always wished existed: Odyssea One — one app for your account, your bills, your paperwork, your appointments, and your messages with us. Everything in one place, easy to use, and nothing extra to juggle.
If you got our email this week, you already know the headline. This post is the full tour.
What You Can Do in Odyssea One:
See your boat or jet ski. Your storage status, your appointments, and photos of your craft — right on your home screen.
View and pay your bills online. One statement for everything. Pay by bank account and there's no fee; pay by card and a 3% fee is added, always shown before you confirm.
Sign your paperwork right in the app. If you store a jet ski, boat, or trailer with us, your storage agreement lives here now — a few taps, no printing or scanning. (If you don't store anything with us, you don't need one.)
Book drop-offs and pickups, and send service requests. Winter and spring requests are in the app too — one short form per craft.
Message the shop. Your conversation stays in one thread instead of scattered across voicemails and sticky notes.
See your service history. Work done in Odyssea One shows up right away — and your older records are safe on our old system and moving over (more on that below).
VIP members: request your launch. Tap Request a Launch, the crew gets alerted, and we prep your ski so it's ready when you get here.
Yes — You Can Text Us Now
This one's been a long time coming: our shop number, (410) 973-2890, now takes texts. Text us a question, a photo of what's going on with your ski, whatever you've got — your texts come straight to the shop and we text you right back from the same number. Calls work exactly like always.
We answer texts during shop hours, Tuesday–Saturday, 9am–5pm. One tip: if your number isn't in our system yet, put your name in your first text so we know who we're talking to. And save our number in your phone — your completion alerts and invoice reminders now come by text from that same number.
How to Log In (About a Minute)
There's no password and nothing to download — Odyssea One opens right in your browser:
1. Tap the button below
2. Enter the email address you have on file with us — for most of you, that's the same email our messages arrive at
3. We'll email you a one-time code — type it in and you're in. (It can take a minute or two; check Promotions or Spam if you don't see it, and use the newest code if you requested more than one.)
4. Bonus: You can download it to your desktop or your phone. A green icon with an anchor will appear, making it easy to access at any time, like a normal app.
If we need to match you up by hand, you'll see a note that we'll confirm shortly — that's normal; we check these all day. After your first sign-in, you can also get your code by text.
Already All Set? Take a Look Around Anyway
Even if your winter service and paperwork are done, log in and explore — your watercraft, service history, appointments, and bills are all in your portal. Get familiar with it now, and it'll be second nature by spring. We want as many of you in there as possible — the more you use it, the easier everything gets, for you and for us.
And if you do still owe us a storage agreement: we still need quite a few of these! Log in, tap Storage Agreement, pick your craft, and work through the short sections — they include your insurance details, your progress saves as you go, and you sign right on your screen.
What's Changing (and What Isn't)
Our old program stays active until August, so anything already in it stays right where it is. All new work goes through Odyssea One — new requests, new paperwork, new bills. Your existing bookings carry over exactly as they are, and you can still book by phone or text, same as always.
Your past service records are NOT lost — we have them, and we're bringing that history into Odyssea One over the coming weeks/months. If you log in and your older work isn't showing yet, it's on its way, not gone — and if you need anything from your old records, just ask and we can pull it right up.
One favor: your invoices and receipts will now come from billing@jetandpropshop.com. Add that address to your contacts so they land in your inbox instead of spam.
Tell Us What You Think
This is a big change for us too, and we built Odyssea One for our customers as much as for the shop. If something looks off, or there's something you wish it did, we genuinely want to hear it — call or text us at (410) 973-2890, or email jetandpropshop@gmail.com.
WELCOME to Odyssea One!
— Justin & the Odyssea crew
